User support specialist
METRO Cash & Carry is a sales division of METRO GROUP, one of the largest and most important international retailing companies. Within more than 13 years of operations in Ukraine METRO Cash & Carry opened 23 classical wholesale stores: four in Kyiv, three in Odesa, two in Dnipropetrovsk, Kharkiv and Lviv, one in Kryvyi Rih, Poltava, Vinnytsya, Zaporizhya, Chernivtsi, Mykolaiv, Rivne, Ivano-Frankivsk, Mariupol, Zhytomyr and 2 Bery Vezy stores: in Ternopil and Lutsk. Today the company employsaround 3000 employees. Metro Cash & Carry Ukraine is looking for highly motivated and qualified candidates to fulfill the position of User Support Specialist Main Responsibilities: Provide End user support for office users, work closely with Local and Global 2nd level support teams and also external providers to ensure efficient support and change management Train users to work with new computer hardware or software, such as printers, office software and email; respond questions regarding systems procedures, manuals, systems status Perform installation, manage repair and preventative maintenance of client equipment (e.g. desktops, laptops, phones, mobile devices) and related systems while ensuring all processes and procedures take into account company policy / standards and industry best practices Monitor help desk incidents to ensure timely resolution of problems Provide other team members and managers in the organization with information as for room for improvement in IT support area Participation in different Projects for implementation of new IT solutions and functionalities Requirements: Bachelor Degree in Information Technologies, Engineering, etc; additional IT certificates/ courses will be an advantage 2+ years of experience providing technical support to end users on various devices, operating systems and peripherals. Enterprise IT department experience is an advantage Knowledge of: commonly-used IT concepts, practices and procedures; Installing, configuring and troubleshooting Windows 7/10 desktop environments, mobile devices iOS operating systems; creating batch files and scripts; MS Office and other office applications; computer client equipment; basic AD objects management; incident management systems Strong communication skills and high level of pro-activity; Analytical mind and problem solving skills Experience in multinational company, Retail, FMCG is an advantage English: Upper Intermediate+ We offer: Official employment according to the Labor Law of Ukraine; Full official salary; Medical insurance; Partial lunch compensation; Programs of material and immaterial compensation; Career and professional development opportunities.